Technical Support Agreement

Technical Support for software developed by NoSQL Manager Group is provided to commercial users with a current maintenance license. Technical support is available Monday-Saturday (excluding holidays) 6:00-20:00 GMT either through e-mail (support@nosqlmanager.com) or via web-site https://www.mongodbmanager.com/support. All licensed commercial users with current maintenance have unlimited access to Technical Support.

Technical Support:
– Installation issues
– Registration and licensing issues
– Explanation of NoSQL Manager Group software features and processes
– Explanation of NoSQL Manager Group software warning and error messages
– NoSQL Manager Group software issues
– Feature requests
This list of support topics is not all-inclusive. NoSQL Manager Group reserves the right to determine what is considered Technical Support.

Response:
We process requests from registered users within 24 hours.

Resolution time:
Critical level issues (software does not start or cannot connect to a server) – 7 days after the moment when all necessary information received from a client.
High level issues (software does not work as described) – 14 days after the moment when all necessary information received from a client.
Low level (feature request) – next planned minor release.