Technical Support Agreement
Technical Support for software developed by NoSQL Manager Group is provided to commercial users with a current maintenance license. Technical support is available Monday-Saturday (excluding holidays) 6:00-20:00 GMT either through e-mail (firstname.lastname@example.org) or via web-site https://www.mongodbmanager.com/support. All licensed commercial users with current maintenance have unlimited access to Technical Support.
– Installation issues
– Registration and licensing issues
– Explanation of NoSQL Manager Group software features and processes
– Explanation of NoSQL Manager Group software warning and error messages
– NoSQL Manager Group software issues
– Feature requests
This list of support topics is not all-inclusive. NoSQL Manager Group reserves the right to determine what is considered Technical Support.
We process requests from registered users within 24 hours.
Critical level issues (software does not start or cannot connect to a server) – 7 days after the moment when all necessary information received from a client.
High level issues (software does not work as described) – 14 days after the moment when all necessary information received from a client.
Low level (feature request) – next planned minor release.